Operating as the sole point-of-contact for the communities I serve provides my community clients with several unique advantages and a level of dedication from me that my larger competitors can’t match.
YOU’LL KNOW YOUR MANAGER
When you inquire into services with other management companies rarely, if ever, will you meet the community manager you’ll be working with long-term. And the management company often won’t know who that will be even up to the point they begin managing for you. The manager they ultimately select may not be a good fit for your community. The manager may be a good fit, but may eventually leave as turnover in the field is high.
With my company you’ll know who you’ll be working with on a daily basis, because it’s me. You’ll have the chance to ask me questions and determine how good of a fit I am for your community from the get-go. And you’ll never have to worry about turnover in the position because even if my company grows and new managers are hired to meet the need, I will continue managing communities under my care for as long as they remain clients.
THE BUCK STOPS HERE
Most management companies divide duties between managerial, administrative and accounting departments. But it creates some disconnects. Most questions from board members and homeowners go through the manager, but if it relates to the duties of the accounting or administrative departments they likely can’t provide answers without meeting with those departments. In the manager’s absence the administrative department usually handles calls and emails, but they don’t have the community-specific knowledge or authority to handle issues beyond the very basic. This arrangement can make getting a straight answer a lengthy and frustrating process.
With my company, there’s just me. I’m your managerial, administrative and accounting contact all-in-one. I don’t need to check with an administrative department to see when a letter was sent because I’m the one who wrote and sent it. I don’t need to check with the accounting department to explain an odd-looking journal entry because I’m the one who entered it. When I emphasize Excellence in Community Association Management, I equate that to the service level and quality of having a privately-hired manager on your payroll. This operational method is how I achieve that experience.
PROACTIVE, NOT REACTIVE, MANAGEMENT
In my experience working for my now-competitors, when you’re spread too thin the best you can do sometimes is to put out fires as they pop up. That’s not a professional or cost-effective way to manage a community.
My goal is to minimize the need for reaction-driven maintenance requests by being on top of issues before they become issues. Some of my management service packages include the development of annual and long-term maintenance plans. If the board finds my proposals acceptable, we shouldn’t have many issues with overflowing gutters because we’ll have scheduled gutter cleaning to keep them clear. We won’t have as many downed tree limbs after storms because we’ll have a tree trimming plan in place. And because I’m not spread as thin as my competition I’ll be on-site more often to identify problems early. This helps prevent issues from becoming costly, unsightly or even dangerous because there’s a good likelihood they’ll be identified and handled before that happens.